Location: Richmond, VA

Type: Full Time

Min. Experience: Experienced

We are seeking a full-time Keyholder who will work in tandem with our store manager to provide an excellent customer experience while upholding all visual and operational standards within the store. The ideal candidate will have strong leadership and interpersonal skills along with an intuitive sense for fashion and merchandising.


  • Create a welcoming environment for the customer
  • Act as a role model for associates, delivering exemplary service
  • Manage associate shifts and breaks and other operational responsibilities, as needed
  • Assist in the maintenance of merchandising, display and marketing standards; to include tagging merchandise and markdowns
  • Provide assistance to buyers and offer feedback regarding merchandise
  • Train and develop a productive sales team; reach and exceed performance goals
  • Assist in planning and managing special events
  • Handle customer complaints and feedback
  • Maintain a neat and organized store

Minimum Qualifications:

  • High School diploma
  • 2+ years retail experience
  • Leadership experience
  • Strong eye for fashion
  • Sales experience
  • Basic computer skills
  • Ability to work a flexible schedule to include holidays and weekends

Preferred Qualifications:

  • Bachelor’s degree in Fashion, Visual Merchandising or something similar
  • Keyholder and/or Store Manager experience


Need Supply Co. is an established and fast growing apparel company based in Richmond, Virginia, a city which consistently ranks among the “Best Places to Live and Work in America.”  We opened in 1996 selling a unique collection of vintage pieces. Over the past decade, our selection has evolved to become a well-edited assortment of contemporary designers and independent labels from the U.S. and abroad. GQ Magazine called us “The Best E-Commerce on the Web.”

Our Values:

Responsibility, Creativity, Simplicity, Integrity, Effectiveness, Passion, Respect, Fun, Curiosity

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