IT Coordinator

Location: Richmond, VA

Type: Full Time

Min. Experience: Entry Level

Need Supply Co. is currently seeking a full-time IT Coordinator in our Richmond, VA office.  The IT Coordinator will be responsible for supporting departments including ECommerce, Merchant, Fulfillment and Shared Services teams in day-to-day monitoring & optimization of IT processes and applications to support all business functions.


  • Serve as the primary point of contact on all matters related to hardware, software, and communications support for all departments
  • Identify and resolve daily technical issues and propose effective solutions related to
    • Maintenance
    • Updates
    • Installs
    • Licensing  
    • Billing
    • Configuration
  • Act as Liaison between Need Supply and our third party technology consultant
  • Ensure ongoing system security and back ups
  • Be the internal communications subject-matter expert on Email, Phone, Video and more
  • Perform all aspects of IT user maintenance, including addition, modification and deletion
  • Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year
  • Order standard IT equipment for the department and see to the responsible disposal of retired equipment
  • Maintain a proper inventory of all IT related equipment and software
  • Participate in the evaluation and piloting of new products and services (both hardware and software)
  • Follow up on all fixes and repairs on IT products in the department
  • Train users in technical tools such as running diagnostics, remote access systems, etc.
  • Disseminate IT information to departmental staff in person and writing
  • Assist in departmental moves of IT hardware and communications

Minimum Qualifications:

  • Bachelor’s Degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field
  • Strong aptitude to work within deadlines, both independently and as part of a team
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
  • Sound understanding of both Microsoft and iOS applications
  • Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
  • Demonstrated experience in a problem-solving role
  • Ability to work effectively with and present to individuals at all levels
  • Excellent written and verbal communication skills
  • Proven track record of dependability and strong work ethic
  • Responsible and trustworthy

Preferred Qualifications:

  • 1-2 years’ experience in ECommerce, retail site operations, or merchandising experience preferred
  • Familiarity and experience with retail or content management applications
  • Strong analytical, strategic thinking, communication and problem-solving skills
  • Strong technical aptitude


Need Supply Co. is an established and fast-growing apparel company based in Richmond, Virginia, a city which consistently ranks among the “Best Places to Live and Work in America.” We opened in 1996 selling a unique collection of vintage pieces. Over the past decade, our selection has evolved to become a well-edited assortment of contemporary designers and independent labels from the U.S. and abroad. GQ Magazine called us “The Best E-Commerce on the Web.”

Our Values:

Responsibility, Creativity, Simplicity, Integrity, Effectiveness, Passion, Respect, Fun, Curiosity


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